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Returns policy

Good Stock Returns within 7 Days

If you wish to return unused goods, we are pleased to offer a 7 day returns policy. Please follow these easy steps to ensure rapid processing and credit of your returned goods.

Click Here to download our returns form. Simply complete the form electronically and email it back to us or print it out and fax it back to us. We will make arrangements to collect the products at the earliest convenience providing they are returned within 7 days from date of receipt, are in an unused condition and in their original packaging.

We aim to issue a full credit of the price of the item/s within seven working days of receipt of the returned goods.

Goods Stock Returns outside of 7 days

Requests for goods to be returned will be discussed on an individual basis. If agreed, there will be a re-stocking fee of at least £25.00 or 25% of the order value whichever is greater.

Please note that items which have been opened are NOT considered unused, therefore these are non-returnable.

All goods will be inspected and we reserve the right to refuse credit for any item where we consider the packaging unsuitable for re-sale.

This does not affect your statutory rights.

Parts Missing

In the unlikely event that you unpack a product and subsequently discover that components are missing, please contact the manufacturer directly to arrange replacements as we do not hold stocks of spare components. Manufacturer contact details are listed in the back of our main brochures or on our website

Damaged Goods Reported within 3 Days

Every effort should made to inspect goods upon arrival. If goods are visibly damaged it is important to refuse the delivery.

If you are unable to inspect goods upon delivery please ensure they are inspected within 3 days and any damages are reported to us by completing the Returns Application Form and sending it to us via fax or email.

Verbal notification alone will no longer be accepted, but if you require a Returns Application Form please contact us.

If we receive no notification by fax or email within 3 days of delivery, you shall be deemed to have accepted the goods and returns will be refused.

Delivery Error

We will gladly arrange for collection of goods received in error if we are notified within 7 days of delivery.  All goods must be in a re-saleable condition.

All goods will be inspected and we reserve the right to refuse credit for any item where we consider the packaging unsuitable for re-sale.

Faulty Goods

If you discover that the product you have purchased is faulty please contact the manufacturer to obtain an uplift authorisation reference.  Once this has been obtained please complete the Returns Application Form, clearly noting the manufacturer’s reference in section B at the bottom of the form.

Verbal notification alone will no longer be accepted, but if you require a Returns Application Form please contact us.

Email: bcg.returns@wolseley.co.uk


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